Q: How long does shipping take?
A: Our warehouses are located around the world. For domestic orders in the United States (mainland), it will normally take 6 to 14 business days. Alaska & Hawaii can take up to a week longer in some cases.
COVID-19: This unfortunately has caused worldwide delays with couriers. Your orders are still being fulfilled. We are shipping orders mainly from USA during this time so expect some delays but rest assured all packages are being delivered. Processing times may be increased but are included in total delivery time.
Each product page has shipping times for that particular product. For International orders, please allow up to 21 business days. For High Demand items we have shipments coming in regularly. These are accounted for in our delivery times. Delays are to be expected for these items but most times not. Orders with processing bumps will have priority.
For Christmas & Chinese New Year please allow an extra week for Christmas and 2 weeks for Chinese New Year delivery. Please kindly note exact shipping time may also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. There may be delays before the tracking information is updated online as well. Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days for most items and 7 business days for some high demand items (not including weekends, holidays) to have your order processed. (Due to Covid-19 USPS and FedEx have been a bit slower with packages and the lack of manpower in our warehouses causes our own processing delays. This delay will be included in total delivery time mentioned on the product page so no need to worry. Please follow the tracking we provide, so you know when to expect your items.)
Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Lookup page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Lookup after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. This store is PayPal & McAfee Secure!
We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged. (We actually never receive your credit card information as we currently use PayPal for credit cards transactions. PayPal does not disclose this to us!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' or 'Buy It Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Gadgets Online provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure you get a working product without the need for return shipping. You can simply contact us and we'll walk you through the process!
Q: What is your policy regarding damaged items?
A: If you received an item that is damaged in transit or arrived faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your shipment.
Q: What is your refund and replacement policy?
A: We can only offer you replacements at no additional cost if it falls under the below criteria:
1. Items are faulty – damaged/broken upon arrival.
2. Parcel is lost in transit.
Note: Gadgets Online will not be held liable for any lost or misrouted return parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps. We do not accept returns or refunds if customer changes their mind on their order(s). Visit our Refund Policy page for complete details.
Q: Can I cancel my order?
A: Absolutely you can cancel your order at no penalty within 6 hours of placing it. Cancellations after the 6 hour window cannot be guaranteed and will be subject to a cancellation fee of $24.95.
Important: Please email us at email@example.com with the request "Order Cancellation" as the subject line with your full name and order number and we will get back to you as soon as possible.
Priority Upgrade orders are excluded from this 6 hour cancellation as we are pushing these orders forward faster. These upgrades are non refundable.